Shipping policy

Shipping Policy

At Tupasul, we are committed to delivering your order of Tops, Pants, and Skirts in a timely and secure manner. Please review our shipping policy below for detailed information on how we process and deliver your purchases.

Shipping Method

We offer a single, reliable shipping option for all orders: Standard Shipping. This method ensures your items are handled with care and delivered to your specified address.

Shipping Costs

Shipping fees are calculated based on the total weight of your order and the destination. There are no free shipping promotions available. The exact shipping cost will be displayed at checkout before you complete your purchase.

Processing Time

Orders are processed within 1-3 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer. You will receive a confirmation email once your order has been shipped.

Delivery Time

Standard Shipping delivery times vary depending on your location. Typically, domestic orders arrive within 5-10 business days, while international orders may take 10-20 business days. Please note that these are estimates and actual delivery times may be affected by customs clearance or unforeseen delays.

Order Tracking

Once your order is shipped, we will send a tracking number to the email address you provided. You can use this tracking number to monitor the status of your delivery via our carrier's website. Please note that Tupasul does not have a user center for order management; all tracking information will be communicated via email.

Shipping Address

Please ensure that your shipping address is accurate and complete at the time of purchase. Tupasul is not responsible for orders delivered to incorrect addresses provided by the customer. If you need to update your shipping address after placing an order, please contact us immediately at [email protected].

Delivery Issues

If your order has not arrived within the estimated delivery time, or if you experience any issues with your shipment, please reach out to our support team at [email protected]. We will investigate and assist you promptly.

International Shipping

For orders shipped outside of our domestic region, please be aware that customs duties, taxes, and import fees may apply. These charges are the responsibility of the recipient and are not included in the shipping cost paid at checkout. Tupasul is not liable for any delays caused by customs processing.

Lost or Damaged Items

In the rare event that your order is lost or arrives damaged, please contact us at [email protected] within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and, if necessary, arrange a replacement or refund.

For any further questions regarding our shipping policy, please do not hesitate to email us at [email protected]. We are here to help.