Refund policy
At Tupasul, we are committed to ensuring your satisfaction with every purchase of tops, pants, and skirts. If for any reason you are not completely satisfied with your order, our refund policy is designed to provide a straightforward and fair resolution process.
Eligibility for Refunds
To qualify for a refund, items must be returned within 30 days of the delivery date. Products must be unworn, unwashed, and in their original condition with all tags attached. We reserve the right to refuse refunds for items that show signs of wear, damage, or alteration.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Final sale or clearance items
- Intimate apparel or swimwear (for hygiene reasons)
- Items damaged due to improper use or care
How to Initiate a Refund
To start the refund process, please email us at [email protected] with your order number and a brief description of the issue. Our team will provide you with a return authorization and instructions for shipping the item back to us. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days. Please allow additional time for your bank or credit card company to post the transaction.
Exchanges
We currently do not offer direct exchanges. If you wish to receive a different size, color, or style, please return the original item for a refund and place a new order separately.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 7 days of delivery. We will arrange a free return and send a replacement or issue a full refund, including any original shipping charges.
Late or Missing Refunds
If you have not received your refund after the processing period, please first check your bank account or credit card statement. If the refund is still missing, contact us at [email protected] for assistance.
Contact Us
For any questions or concerns regarding our refund policy, please reach out to our support team via email at [email protected]. We are here to help.