Faq
Frequently Asked Questions
What types of products does Tupasul offer?
Tupasul specializes in a curated selection of tops, pants, and skirts for everyday style. Our collection focuses on quality fabrics, modern cuts, and versatile designs suitable for various occasions.
How can I place an order?
Simply browse our product categories, select the items you like, choose your size and color, and add them to your cart. Proceed to checkout where you can enter your shipping details and complete payment. No account registration is required to shop with us.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout. All transactions are encrypted for your safety.
How can I track my order?
After your order is shipped, you will receive a confirmation email with a tracking number and a link to monitor your package's progress. For any shipping inquiries, please contact us at [email protected].
What is your return and exchange policy?
We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and with all tags attached. To initiate a return or exchange, please email us at [email protected] with your order number and reason. We will provide further instructions.
How long does shipping take?
Standard shipping typically takes 5–10 business days within the United States. International orders may take 10–20 business days depending on the destination. Please note that processing time is 1–3 business days before shipment.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location. You can see the estimated shipping cost at checkout before completing your purchase.
What if I receive a damaged or incorrect item?
We apologize for any inconvenience. Please contact us at [email protected] within 48 hours of receiving your order, including your order number and photos of the issue. We will arrange a replacement or refund promptly.
How can I contact customer support?
For any questions or assistance, please email us at [email protected]. Our team typically responds within 24 hours on business days.
Are my personal details secure?
Yes, we use industry-standard SSL encryption to protect your personal and payment information. We do not share your data with third parties except as necessary to process your order.